Wilmington, IL · Will County
Customer Dispute Form
The Customer Dispute Form lets Wilmington water customers explain why they believe water or sewer charges are incorrect and submit their dispute to the city.
What this form is
Use this form to dispute water or sewer charges, including a high or estimated bill, interest, changes, remittance funds, or a possible meter misread. It asks for account and property details, the grounds for the dispute, and a signed certification; you may attach supporting sheets or documentation. The form also describes separate procedures for seeking relief from qualifying high bills.
Who needs it
A Wilmington water customer, property owner, occupant, or authorized representative who disputes water or sewer charges can use this form.
How to submit it
Submit the completed form to City of Wilmington, 1165 S. Water Street, Wilmington, IL 60481.
About notarization
This form is signed without a notary; a separate petition seeking relief from a qualifying high bill must include sworn statements, but the document does not specify notarization.
How to submit this form
- 1
Download The Form
Download the Customer Dispute Form for Wilmington water or sewer charges.
- 2
Complete The Form
Enter the account and property details, select the grounds for your dispute, and briefly explain why you believe the charges are incorrect.
- 3
Gather Supporting Documents
Attach additional sheets or documentation if necessary.
- 4
Sign And Submit
Sign and date the form, then submit it to City of Wilmington, 1165 S. Water Street, Wilmington, IL 60481.
Frequently asked questions
- What charges can I dispute with this form?
- The form covers disputed water or sewer charges and lists high bills, estimated bills, interest, changes, remittance funds, and meter misreads as possible grounds.
- How do I submit the Customer Dispute Form?
- Complete and sign the form, then submit it to City of Wilmington, 1165 S. Water Street, Wilmington, IL 60481. You may attach supporting sheets or documentation.
- Do I need a notary for the Customer Dispute Form?
- No. This form is signed without a notary. A separate petition for relief from a qualifying high bill requires sworn statements, but the document does not specify notarization.
- What information does the form ask for?
- It asks for the water account number, customer and property details, the type of property, grounds for the dispute, an explanation, and the owner's or authorized representative's signature and date.