Support Team Contact
If you need more information or if you have a question about your order, we will be happy to help. Please fill out this form to describe your issue. One of our customer agents will contact you within the next business day.
- Phone
- (833) 581-1405
- Office
- 2800 Biscayne Blvd, Suite 520
Miami, FL 33137 - Hours
- Mon – Fri, 9 am – 5 pm EST
Our customer support team is available to manage any inquiries you might have.
SOC 2 CertifiedHIPAA CompliantFlorida-Commissioned NotariesAvailable 24/7
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Frequently asked questions
- How do I start an online notarization?
- Click 'Start Notarization' on our homepage, upload your document, verify your identity with a government-issued photo ID, and connect with a Florida-commissioned online notary via secure video call. The whole process usually takes 10–15 minutes.
- What documents can be notarized online in Florida?
- Most affidavits, powers of attorney, real estate deeds, permits, licenses, and personal documents can be notarized online in Florida. Some documents, like original vital records or certain court filings, may still require in-person notarization. See our requirements page for the full list.
- How much does online notarization cost?
- Pricing varies by document type and complexity. Florida notary fees are set by state law, and we add a small platform fee for video session infrastructure, ID verification, and document storage. Contact us for a quote on bulk or business accounts.
- What are your customer support hours?
- Our customer support team is available Monday through Friday, 9 am to 5 pm EST. For urgent notarization needs outside those hours, you can still book a session online — our notaries are available 24/7.
- How do I get a refund?
- If your notarization session could not be completed due to a technical issue on our end, contact us within 48 hours for a full refund. See our refund policy for complete terms.