Fair Oaks Ranch, TX · Bexar County
Drought Surcharge Adjustment Request 2024-2025
Fair Oaks Ranch Utilities customers use this form to request a leak appeal, a drought surcharge adjustment, or both for a water bill.
What this form is
This form lets Fair Oaks Ranch Utilities customers request a water loss adjustment for a qualifying pipe failure, a drought surcharge adjustment for a qualifying extreme leak during drought stages, or both. Complete all fields and attach proof of repairs, such as a paid repair invoice or receipts for parts and supplies; include photos of the leak or repairs when possible. The form says the leak must be repaired within 30 days of discovery or notification.
Who needs it
Fair Oaks Ranch Utilities customers seeking a leak appeal, drought surcharge adjustment, or both after excess water use caused by a leak should file this form.
How to submit it
Submit the completed form and required documentation to City Hall by mail, email at [email protected], or in person within 30 days of discovering the leak. The listed address is 7286 Dietz Elkhorn, Fair Oaks Ranch, TX 78015.
About notarization
This request is signed and dated without a notary; the form does not identify any notarized or sworn attachment.
How to submit this form
- 1
Download The Form
Download the Drought Surcharge Adjustment Request PDF.
- 2
Complete The Form
Choose the applicable appeal and fill in all fields, including service and account details, leak description, and repair dates.
- 3
Gather Attachments
Attach a paid repair invoice or receipts for repair parts and supplies; include photos of the leak or repairs when possible.
- 4
Submit To The City
Submit the form and attachments to City Hall by mail, email, or in person within 30 days of discovering the leak.
Frequently asked questions
- Do I need a notary for the Drought Surcharge Adjustment Request?
- No. The request is signed and dated without a notary, and the form does not identify any notarized or sworn attachment.
- How do I submit the Drought Surcharge Adjustment Request?
- Submit the completed form and required documentation to City Hall by mail, email at [email protected], or in person within 30 days of discovering the leak.
- What supporting documents should I attach?
- Attach a paid invoice from an appropriate repair service or receipts for parts and supplies if you repaired the leak yourself. Include photos of the leak or repairs when possible.
- Can I request both types of adjustment?
- Yes. The form says certain leaks may qualify for both appeal processes and lets customers choose a leak appeal, a drought surcharge appeal, or both.
Need something notarized?
This Drought Surcharge Adjustment Request 2024-2025 doesn’t need a notary — but Texas residents can notarize other documents online with a commissioned online notary.