Castle Hills, TX · Bexar County
Citizen Complaint Form
This form lets a person submit a complaint about an employee or department matter to Castle Hills, with a formal complaint requiring a signed, sworn statement notarized on page two.
- licensed online notary
- ~15 min average
- Notarized PDF emailed
What you’ll need
- Government-issued photo ID
- Webcam-enabled device (laptop or phone)
- This form, ready to upload as a PDF
What this form is
The form records the complaint type, employee name if known, incident details, and complainant contact information. Castle Hills states that formal complaints require page two with signatures; formal complaints about Castle Hills Police employees must be in writing, signed, sworn to, and notarized before filing. The form also explains that the complaint will be investigated and that filing alone does not substantiate the allegations.
Who needs it
A person filing a formal complaint about a Castle Hills Police employee needs to complete the complaint form and sign and swear to the statement before a notary.
Why it needs a notary
The form carries a jurat stating “Sworn and subscribed before me”; the complainant signs and swears that the statement is true and correct before the notary.
How to get this notarized
- 1
Download the Form
Download the Citizen Complaint Form from the City of Castle Hills.
- 2
Complete the Complaint
Select the complaint type and fill in the incident details and your contact information.
- 3
Book an Online Notary
Schedule a remote session with a commissioned online notary for the jurat on page two.
- 4
Sign on Video
Sign and swear that your statement is true and correct while connected with the notary.
- 5
Submit to the City
Submit the completed, notarized complaint form to the City of Castle Hills.
Preview the form
The blank PDF straight from Castle Hills. Look it over, then upload your filled copy to start the notary session.
You’ll need ID and a webcam.
A licensed online notary will join you on video, verify your government-issued ID, witness your signature, and apply their seal. You’ll receive the notarized PDF by email when the session ends.
Frequently asked questions
- How do I notarize the formal complaint form online?
- Complete the form, then meet with a commissioned online notary by secure video. Sign and swear to the statement during the session, and submit the notarized form to the city.
- Do I need to notarize every complaint?
- The form says formal complaints need to be signed, sworn to, and notarized. It does not state that every complaint type requires notarization; confirm with the city if unsure.
- What does the notary certify on this form?
- The notary completes the jurat stating that the complainant swore to and subscribed the statement before the notary. The form also provides spaces for the notary’s commission expiration, printed name, seal, and signature.
- Can I use an online notary for this form?
- Texas has authorized remote online notarization since 2018 under Government Code Chapter 406, Subchapter C. Ask the city whether it accepts this notarized form for your filing.
Other forms in Castle Hills
Citizen Complaint Form in other Texas cities
Each city publishes its own version of this form. Pick the city where you’re filing.